Privacy Statement
Seren Privacy Statement Data Collected
Seren monitors a person's biometrics with a Polar brand sensor that is worn on the body. This sensor collects heart rate data from the user. Our platform then calculates heart rate variability information (HRV) which in simplified terms is the time in between each heartbeat. HRV is one the best ways to detect and separate sympathetic activity (fear and flight) from parasympathetic activity (rest, relax and recover), allowing a series of stress measures to be calculated. The system is designed to collect every heartbeat while the sensors are worn and transmitting. The Seren platform also collects accelerometer and geolocation data from the phone. The purpose of this collection is to provide support to Users in the performance of their jobs.
Data Process Paths
The digital flow of data through Seren follows this data processing path:
- Sensor to Seren App: The sensor (either a Polar H10 or Polar Verity Sense) establishes a direct Bluetooth connection and transmits data to the Seren App running on the participant’s iPhone or Android phone.
- Seren App to AWS: Data is transmitted via a secure HTTP transmission over the Internet.
- AWS Cloud to Database: Incoming data is checked for errors, encrypted, and stored in a relational database.
Security of Personal Information
All user data is stored securely within the App on the user’s phone or the Seren database which is hosted by AWS. Please see https://aws.amazon.com/compliance/data-privacy-faq/. Seren uses data encryption to protect data in transit and at rest. Data in transit is transported using SSL to encrypt all web communication between the application clients and servers. Data at rest is encrypted with Amazon Web Service’s server-side encryption using AWS EBS encryption. The Seren platform also uses secure HTTPS protocols to protect data.
Disclosure of Personal Information
The contract we have with Client Organizations prohibits any non-anonymized use of your data except that expressly allowed by the participating Users and organizations. We may process and disclose personal data about you to others: (a) if we have your valid consent to do so; (b) to comply with legal obligations, such as a valid subpoena, court or judicial order, or other valid legal process; (c) to enforce any of our terms and conditions or policies; (d) as necessary to pursue available legal remedies or defend legal claims; or (e) as we deem necessary or appropriate for purposes of attempting to get you help in the event you are involved in an emergency situation.
We may also transfer your personal data to an affiliate, a subsidiary, or a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock, including, without limitation, in connection with any bankruptcy or similar proceeding, provided that any such entity that we transfer personal data to will not be permitted to process your personal data other than as described in this Privacy Policy without providing you notice and, if required by applicable laws, obtaining your consent.
Data Retention and Deletion
We retain your personal data for as long as your account remains active or as long as needed to provide the Seren platform to you and your Client Organization. We do not automatically delete your data when an account or contract ends; your data continues to be retained until you or your Client Organization submits a deletion request as described below.
To request deletion of your personal data, contact us at support@code4pro.com. We will verify your request and delete your data within a commercially reasonable time, except where we are required or permitted to retain certain data to comply with a legal obligation, resolve a dispute, or enforce our agreements.
Do we use ‘cookies’?
We do not use cookies or other tracking services.
Third-party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party Links
We do not include or offer third-party products or services in our app. We may provide links to our first responder agency partner websites, to certifying organizations, and to privacy policies and security certificates of business that support our business operations.
Last Updated: August 2026